shipment of a return item to E-Seek Inc., an RMA number must be acquired from
the E-Seek Website or E-Seeks’ RMA/Tech support department.
pre-approved RMA number must be marked clearly visible on the outside of
the return packaging, preferably on the shipping label and on the packing list.
account must be current and have all payments cleared with E-Seeks’ bank for an RMA shipment to be accepted, unless the RMA was approved as a return for credit
against Purchasers’ account.
the right to inspect and test all returned products; no repair, replacement or
exchange will be provided if the returned products were found to meet the
functionality of E-Seeks’ specifications. Additionally, E-Seek will be the sole
determining factor in determining any and all Customer Abuse issues as covered
in Item #5 of the Warranty Policy.
be charged additional 15% Handling Fee for testing and repackaging when returned
"Bad" items are found to have no problems or defects. This Handling Fee is
charged for all units returned with “No Problem Found(NPF)” indications
regardless of Warranty status.
not belonging to E-Seek will not be repaired or replaced. Instead, they will be
returned back to the customer freight-collect.
All new RMA
items being returned for repair as “Out of Box” failures must be in original
re-saleable condition, with all original packing, manuals, and software. Any
such product will be subject to a 15% handling/re-stocking fee should the unit
be tested problem free.
All RMA items must be shipped freight pre-paid by the customer. Furthermore,
the customer is expected to insure all items being shipped back. E-Seek is not
responsible for any losses or damages for such equipment.
RMA's will be
shipped back to customer in the same or similar manner as they were shipped to
Repairing RMA may take about
All RMA's must
be accompanied with a packing slip indicating an itemized list of the returned
items and the name, return address and phone number of the customer contact.
Discrepancy & Shipping Damage
For wrong or
missing items, shipping damage, or other shipment discrepancies, the customer
should report these items immediately to the RMA department. Any claims of wrong
or missing items after seven business days from date of receipt will not be
damage, the customer must file a claim with their carrier immediately. All items
are shipped insured, thus must be reported for coverage.
Items will not
be cross-shipped for any reason.
responsible for paying any freight charge caused by refused shipment or
make every reasonable effort to deliver on time, however, E-Seek shall not be
liable for late or lost shipments.
inspect all packages for damage and discrepancies upon receipt.
items, missing items, and shipping damage; customer should report to RMA
department on the day in which the items were received. Any claims after seven
business days from receipt will not be honored.
each item for physical damage, missing documentation, and driver disks.
always provide a detailed & specific description of problems for defective
For any and all
returns, an RMA # must be issued from the E-Seek Website prior to return
shipment to E-Seek. The RMA number must be clearly visible on package next to or
on the shipping label, or it will be refused.
All RMA's and returns must be accompanied by an Itemized Packing List.
Consequential Damages and Limitations
not be liable for any failure to perform or any delay in performing any of its
obligations when such failure or delay is due to circumstances beyond its
reasonable control, including, without limitation, any act of God, war, strike,
riot, fire, flood, earthquake, lock-out, late or non-delivery by suppliers,
unavailability of materials, components or transportation facilities, or any
act, refusal to act, regulation, order or intervention by any governmental
circumstance shall E-Seek be liable for any special, indirect, incidental or
consequential damages of any kind or nature whatsoever, including, without
limitation; lost goodwill, lost resale profits, loss of data or software, work
stoppage or impairment of other goods, and whether arising out of breach of any
express or implied warranty, breach of contract, tort (including negligence),
strict product liability or otherwise, even if advised of the possibility of
such damage or if such damage could have been reasonably foreseen, except in
case of personal injury where, and to the extent applicable law requires such
The rights and obligations of the
parties under this agreement shall be governed by the laws of the State of
California, in which E-Seek, Inc. is located.